Pathetic Edgards service

<p>I am quite saddened by how Edgar’s is dealing issue i have raised with them. I had lost my id book which was used to open a ********** account with Edgars. I then went to Edgars store to find out how the account was opened what should be done to close it. i was told to submit certain documents and that they would do a follow up and provide feedback and next steps after two weeks from the date i submitted the docs. its now more than two months and i haven’t heard anything from them. when i visit their offices in Westgate, Roodepoort, i am told that they still investigating while i am constantly getting calls daily from the debt collectors to pay "my account" Why does it take them so long to investigate this case? if indeed its long, why did they not tell me from the beginning about the correct timelines? why are do i have to be the one to make constant follow up? why should i keep getting call from the debt collector when i have already logged a ***** case with Edgar’s?</p> <p> </p>