Pathetic delivery and customer service AND website. Thanks for *****ing my money.

I placed an order for shoes on the website on Cyber Monday. I chose the click and collect option for Brooklyn Mall in Pretoria. I TRIPLE-CHECKED that this was the correct location so I proceeded with the order. Then I got a confirmation email stating that my delivery is going to be shipped to Matlosana Mall. This is 200km away from me, there is no way that I am driving across the country to pick up a pair of shoes that I HAD SPECIFIED MUST BE DELIVERED TO THE MALL UP THE ROAD FROM ME. I emailed Edgars TWICE about my order. No response.

I called customer care. Spoke to two people. They both said, "Oh, don't worry, we are referring your issue to the collections department and they will definitely fix it for you and change the location to the correct one BEFORE the order is shipped to the wrong mall." I was told that I would receive a phone call or email from them. This was on Thursday.

Obviously I didn't receive a single word from anyone, and now, this Saturday evening, I get an SMS saying that my order has been shipped to Matlosana Mall.

You guys happily took my money the second I placed my order, *****ed up the location because your website interface is useless, and even though i have contacted you FOUR TIMES, you have still done absolutely NOTHING to fix it.

So what are you going to do? You either refund me for my order IMMEDIATELY, or you change the location to the correct one AS I HAVE SPECIFIED FOUR TIMES ALREADY, and you make an effort to ship it to the correct mall - and I will NOT be paying delivery for this, because it is not my fault that YOU messed up the location and did zero to fix it.

Thanks soooo much.