YT
Yugen T
1 reviews | Active since Jun 2014
01 Mar 2019, 10:55
Pathetic customer services and robbing customers
Edgars insist that I have not paid an account for 3 months. Hoever I have proof of payments . They have not mailed me my statements for months, and now that they did, i see a charge of R176 for airtime. I have NEVER purchased airtime from Edgars, nor have I committed for a monthly charge. It seems that Edgars bad business practices continue and they are trying to pay off their debt by robbing their customers.
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Replies (2)
Edgars's replyOfficial
01 Mar 2019, 12:13Dear Yugen,
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is now referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is now referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply01 Mar 2019, 12:13
Official
Dear Yugen,
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is now referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is now referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
YT
Yugen T's updateReviewer Update
05 Mar 2019, 12:30This does not fix my issue. All you'll have done is merely handed me over to another service provider without accepting responsibility.
YT
Yugen T's update05 Mar 2019, 12:30
Reviewer Update
This does not fix my issue. All you'll have done is merely handed me over to another service provider without accepting responsibility.