LI
Lucelle I
1 reviews | Active since Jun 2020
08 Jul 2020, 13:41
Pathetic customer service
2 months has passed and no one has bothered to attend to my statement query.Really pathetic. I have made numerous calls and wasted my time and effort
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Replies (1)
Edgars's replyOfficial
10 Jul 2020, 16:08Good day Lucelle
We hereby acknowledge your complaint logged.
Please accept our sincere apologies for the inconvenience and frustrations caused.
As discussed telephonically kindly be advised that the query has been taken up with our regional credit office for investigation and feedback will be provided shortly.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team
We hereby acknowledge your complaint logged.
Please accept our sincere apologies for the inconvenience and frustrations caused.
As discussed telephonically kindly be advised that the query has been taken up with our regional credit office for investigation and feedback will be provided shortly.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team
Edgars's reply10 Jul 2020, 16:08
Official
Good day Lucelle
We hereby acknowledge your complaint logged.
Please accept our sincere apologies for the inconvenience and frustrations caused.
As discussed telephonically kindly be advised that the query has been taken up with our regional credit office for investigation and feedback will be provided shortly.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team
We hereby acknowledge your complaint logged.
Please accept our sincere apologies for the inconvenience and frustrations caused.
As discussed telephonically kindly be advised that the query has been taken up with our regional credit office for investigation and feedback will be provided shortly.
The reference number for your query is: ***/GO
Kind RegardsCustomer Experience Team