Pathetic Customer service Edgar's online

Edgars online should think about improving its customer service levels. I bought some perfume online on the 18th October 2019. By the 25th October I still have not received my order, which needed to be delivered to my house. On the day I received a call from Edgar's to ask if I received my parcel, which I did not. By receiving this call i thought ill be receiving it soon. On the 26th i have still not received my order. So I called to ask for some info on the whereabouts of my order, only to be told that Edgar's suspected ***** on my account and the parcel has been sent back to there warehouse. Later in the day i received another call to say it was not ***** as suspected earlier but ratber s system error. So no order and all Edgar's can offer me is to reorder the items for me. As I am also in retail I know for a fact that if I inconvenience the customer l surely have to make it up to them. But looking at Edgar's customer service it says alot about the position it found itself in a few months ago. I probably won't be buying in the future due to poor customer service.