PATHETIC CUSTOMER SERVICE!!

I have placed an order on Edgars online website on the 26th September 2019 for a Tom Ford fragrance Costa Azzura 50ml which was priced at R1900 and was debited for the full amount.

Upon receiving my item the next week, i noticed that the incorrect item was sent of which i contacted the call centre and made them aware and sent pictures of the incorrect item together with all the necessary evidence to prove that the item i placed an order for and the item received are not the same.

I spoke to a lady by the name of Martha Vilakazi who then advised me to go to the nearest Edgars store for an exchange of which i attempted but was told that they would need some sort of confirmation email or instruction for the exchange to take place.

I then left the store highly disappointed and frustrated and then called the call centre again to complain. A courier was sent without my knowledge on Monday 7th October 2019 at 7:30am to collect the parcel.

I have not been contacted by any representative of Edgars since in terms of the status of my exchange or anything.

This morning 10th October 2019 at around 10:30am i made a call to Martha and was told that they have processed a refund into my account. I was never contacted regarding the refund or anything whatsoever.

This is the worst customer service experience i have EVER received!!