PATHETIC CUSTOMER SERVICE !!!

I app**** for the Account protection plan on my Edgars account due to my retrenchment. On the 20th May the claim was approved by Hollard and the full outstanding balance paid to Edcon. After contacting your call centre, I was assured that my account would be updated within 48 hours and my balance cleared. Now almost 1 month has passed, my account has still not been updated nor the payment captured !!! My account has fallen into arrears and has started incurring interest. I have spoken to more than 10 obnoxious consultants over the last month, all with the same scripted response “we have escalated your query”, “your account will be updated in 48 hours” and “ No, you can’t speak to a manager due to social distancing” Bla Bla Bla !!! Tell me ? How difficult is it to update an account ? You have been paid !!! I am tired of all the excuses and lies !!! This is pathetic customer service !!!