PATHETIC CUSTOMER SERVICE AND UNPROFESSIONAL CALL CENTRE STAFF

I placed my order on the 11th May. During this time I have followed up multiple times and haven't received any useful feedback. I send emails and still no feedback. I called the customer service last week Sunday and was told that my order would be delivered during last week but nothing came. I looked up online on the status of my order today and it said that my order had been cancelled. I called in again as I was extremely consused about the cancellation and i also recieved no notification that my order had been cancelled, the lady I spoke to was extremely rude to me, all I wanted to know was why my order was cancelled but she hung up on me, I am so frustrated!!! I called back and got through to a lady who told me that the items that were ordered were out of stock. This was my first time ordering online from Edgars and the service was absolutely terrible. I understand that there was a backlog of orders due to lockdown but it said 2 - 3 weeks delay. I've been waiting way longer than that And the worst part is that I was not notified of anything, now my statement for this month includes this amount for this order that must be paid, I will not pay unless this amount is credited back to my account. It's so unfair