PATHETIC customer service

I placed my order for my father and brothers xmas present on the 10th of December, received confirmation that the order was picked up by the carriers, on the 18th i received an email that my order was out for delivery and will get it before 17h00, the day passed, the 19th passed, the 20th i called the call center to find out whats happening and it was told they don't know where my order is, i Explained to the Agent (i have all the names available) that the 23rd will be the last day i will be at the office as that is the address i put on the system that i will be leaving at 12h00. the 23rd came and i called again saying nothing was delivered, they spoke to the manager (also have the name available) which they guaranteed me 200% it would be delivered, at 17h30 i called back stating nothing was delivered, note that i was supposed to leave at 12h00, we had a family trip which i had to make other arrangements for my family to go without me as it was said it will be delivered the 24th, i have records on my phones that i called excess of 53 times in total during this terrible experience that excludes the calls from the office line. the agent told me that the courier was there on the 24th to deliver - they deliberately disobeyed the instructions i gave them, i live 60km from the office, the agent tried to source the it ems from my nearest store but the 2 items i ordered was the last in the country, i requested numerous times to speak to a manager which never happened, till now i am still waiting for a manager to call me back. You are more than welcome to listen to all the calls i was calm until yesterday when i lost it, do to this incompetence i had to buy replacement presents, the manager was supposed to call me yesterday by 15h00, i told the agent to tell the manager to cancel and refund me which doesn't seem the message was handed over, i have moved,cancelled shifted my personal priorities for this delivery which was a stuff up, get a call just before 17h00 yesterday that the courier is there to deliver my items (this after i told them to cancel it), i observed this via my CCTV as i was 50km from home only to get told by the courier that they only handed the items to her the 27th for delivery. instructions to the call center agent that emailed the manager was to deliver to me before 12h00 on the 26th and it was to be escalated. this experience was terrible, not only did me as the client receive bad service, promises were not kept up and customer services are pathetic, it cost me more in the long run and would have been less stressful if i had to go out and buy it myself,