Pathetic customer service

I lost my job in December and immediately called<br> Edgars to notify them. I closed my account and agreed to pay 500 in January and pay as much as I could until I found a new job. I am still unemployed and call Edgars on Monday to inform them that I would be paying off the full balance by the end of June. The call agent made a note of it and gave me the amount I need to pay and said everything was fine. After calling Edgars and making an arrangement to pay my full balance this month I just received a message that they have handed me over. This is pathetic customer service and there is obviously miscommunication within the company. If I made an arrangement to pay my full balance this month why hand me over 3 days later?? I contacted Edgars about my account! I'm still unemployed but informed them I would pay them my full balance. This is shocking service. Evidently you can pay your account every month and be up to date after having an Edgars account for years but when you're unemployed you get threatened and harassed!! I will not pay any interest or extra costs for handing me over after I contacted the company on my own making arrangements. <br> Pathetic customer service!!!