Pathetic Customer Service

<p>In February this year I received a call from a telemarketing person from Edgars offering me an upgrade to my funeral cover.</p> <p>I accepted and the lady promised me that the policy documents will be emailed through to me and now its May some three months later nothing has happend. I sent a mail to the ********** at the begining of the month only to get a reply on this past Tuesday saying the correct dept is ********** I sent a mail and I received no response as yet.</p> <p>This is very worrying as if anything happens to me my family will have the run around with Edgars. How long does it take to forward an Document</p>