1 reviews | Active since Nov 2016

12 Nov 2016, 20:22

Pathetic customer service!

<p>I went to open an account at Edgar's active greenacres branch on the 25th of October. I was informed that they will let me know if my application has been approved the afternoon. The next day I went back as I did not hear from them. I was informed that I need to submit my employment contract which I dually did. Subsequently I had to go daily back as each day I was advised that the new accounts department did not receive any documents. I reside and work night shift in Walmer, what an inconvenience. Since the staff was at wit's end and I was extremely frustrated I went to Walmer branch on the 10th November as my account still was not sorted out. I was promptly assisted by a lovely lady named Natasha within a few minutes my account was sorted out and approved my employment contract was not even needed. Definitely a waste of my time and petrol. Yesterday I went back to Edgar's active to buy a takkie and a cellphone they did not have my size in takkie and after scanning the cellphone I queried the price as it was different to the one on display. The display showed it was R499 but when scanned came up as R899. The manager was called and advised the wrong size cellphone was put on the display stand.I cancelled the transaction as I felt the lack of service was atrocious and the level of competency is not acceptable. I will definitely not be going back to this store. </p>

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Replies (1)
Edgars
Edgars's reply14 Nov 2016, 10:08
Official

Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store with regards to the service rendered. We have addressed this incident with the store manager , you will be receiving feedback shortly.

Your reference number ***/GO.

Kind regards,
Edcon customer experience team,
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