MM
Mithasha M

1 reviews | Active since Jun 2011

14 Oct 2016, 09:17

Pathetic Customer Service

<p>Went in to buy a pair of shoes for someone else. The security guard, shopping assistant and another unidentified male we all standing together having a good old chat. Even though the shopping assistant saw me looking through the shoes, he still did not come over to offer assistance. I tried to find what i was looking for on my own and when I could not find a size, I decided to ask them if I could have a particular size of a shoe. The assistant came over and assisted and said there was no size available in that style, which I am not so sure if there was in storage. So I looked around to check for another style and he seemed annoyed that I had called him and broke up his conversation. I had just previously been to Edgars, where the assistance was top-notch.<br />They need to get out of their comfort zones, once you see a customer, you stop your conversation and offer assistance, that is ,if I am not mistaken, how it works!</p>

0
Replies (2)
MM
Mithasha M's update14 Oct 2016, 09:19
Reviewer Update

This was Edgars Active at Libery Midlands Mall

Edgars
Edgars's reply14 Oct 2016, 10:54
Official

Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store with regards to the service rendered. We have addressed this incident with the store manager , you will be receiving feedback shortly.

Your reference number ***/GO.

Kind regards,
Edcon customer experience team,
***