Pathetic Customer Service
<p>I visited Edgars, Vaal Mall in Vanderbijlpark today. There was a queu of between 8 and 10 people while I was waiting to pay. There was only 2 cashiers on duty. The store was recently upgraded and almost doubled in size, yet at month end it didn't bother management to ensure that enough staff are available to help customers quickly and efficiently. I've had my Edgars account for many years, but I will close it if this is the kind of service offered by Edgars. I don't have time to waste in queues and will gladly spend my money elsewhere. </p>
Thank you for bringing this matter to our attention. We have addressed this matter with the store manager regarding the lack of cashiers
I assure you feedback will be provided shortly as this is certainly not the type of service we wish to render to our customers. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We have addressed this matter with the store manager regarding the lack of cashiers
I assure you feedback will be provided shortly as this is certainly not the type of service we wish to render to our customers. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***