Pathetic Customer Service

<p>In May 2016 I app**** for and obtained an Edgars account facility. I made my first purchase on the account and a few weeks later when I attempted to make another purchase, I was told at the point of sale that my account was blocked. I proceeded to the accounts department to establsih the reason for the block and was told I needed to submit three months bank statements, which I had already done, or the account would not have been granted. Once again the relevant statements were submitted and the block was lifted. I then made a purchase, with no issue. The next time and once again at the point of sale, the Edgars staff member informed me my account was blocked. I proceeded to accounts to establish the cause of this block this time and was once again informed that I needed to submit three months bank statements. Once again new and updated statements were submitted and on September 1, 2016 I received an email from Edcon Financial Services to say the block had been lifted. Three weeks later I attempted to make another purchase, this time at Boardmans, once again to be told at the point of sale my account was blocked. The block had been placed on the account on September 13, once again pending submission of bank statements. So three months in a row, I have been told to submit bank statements and three times my account has been unblocked only to be blocked again days later. Is this some kind of a joke?! I have paid my account every month on time and for an amount greater than the minimum required. I have once again - probably the seventh time now - submitted bank statements to ********** and ********** and am told I must wait five days for an SMS. Phoning the Edgars Call Centre is an exercise in frustration - enter ID number press #, Press 1, Press 2, Press 1, Press 1 again etc etc. It takes like 7 minutes to get through to a human being, then once again, what is your ID number, what is your postal address, what is your cell phone number, what are the last three digits of your ID number, who do you bank with, what is your residential adress? It's a painful, frustrating process and then they still can't help you. Why are you asking for bank statements every month? I might just as well go somewhere else and not have to deal with this ****. Considering Edgars financial state (in debt to the tune of R26.7 billion at last count), they can ill-afford to lose paying customers. I know that ABSA have taken over Edgars book, but why is there no direct communication from Edgars? Why do they wait till you have stood in a queue to write something up before they tell you your account is blocked? What is the constant issue with bank staments? Just ridiculous!</p>