1 reviews | Active since Jun 2016
Pathetic customer service
<p>I received a call from Edgars a few month ago trying to sell me one of their club packages. I declined. Since then I have received on regular basis demands for payment. After numerous calls and e-mails to Edgars to inform them that I do not wish to have any club membership and that I have not made any purchases in recent months. All the consultants I dealt with promised to have this cleared up and all costs removed from my account.</p> <p>This morning I again received an sms from Edgars stating that they are taking legal action against me. </p> <p>I am at my wits end.</p>
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve regarding club VIP fee. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve regarding club VIP fee. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***