PATHETIC CUSTOMER SERVICE

My husband bought me a 75 ml bottle of La Vie e Belle beginning Dec 2014 as a Xmas present. The bottle was cracked. We returned it the 27th December. They were out of stock.When I enquired when they will have stock I was told that the cosmetics manager quit and they have no idea when they will have stock. I enquired about every two weeks. A month ago I spoke to the store manager. She just said they don't have stock and should have stock middle Feb. I told her that I was concerned that the price might go up in the meantime. She assured me that prices already went up and that they WON'T go up again. She also told me that she would phone me as soon as they get stock. It is now MARCH, TWO MONTHS after our FIRST enquiry and they apparently STILL don't have stock. Also the price for the 40ml DID go up so OBVIOUSLY the price for the 75ml too. <br> <br> My husband spoke to the manager AGAIN yesterday. She told him she would phone him today, she didn't. So my husband paid over a R1000 for a bottle of perfume that was defective and IN TWO MONTHS Edgars have been unable to replace it and made NO EFFORT WHATSOEVER to assist us.THIS IS BEYOND PATHETIC AND I WILL NOT PAY MORE FOR A NEW BOTTLE!