Pathetic customer service

The customer service at Edgars is really pathetic. On Tuesday, 19 March 2018, we went to the edgars branch at the Chatsworth centre to buy a gift card to the value of R300.00. While they were running my dad's card for the purchase their system went offline, but then he received an sms to say that the money went out of his account. They didn't give us the giftcard but they took down his details and said they will contact him when the systems are up and running and he can collect the gift card from the galleria branch. Two days later he hasn't received any feedback. He tried calling the Chatsworth branch but to no avail. He called the galleria branch and told them what the issue is, they told him to bring a bank statement showing that the transaction went through. He did what they asked and still they refused to give him the gift card. Their solution was to buy a new card now and wait for Saturday for a refund on the first card. Which is ridiculous because that means spending another R300.00 now, funds which are not available because it was spent on the first card. The managers said there is no way they can help us. So now we have to incur the extra cost of fuel, bank charges and parking and still the issue doesn't get resolved because of Edgars staff's incompetence and lack of customer service.