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Kelly R

1 reviews | Active since Aug 2017

22 Oct 2017, 19:25

Pathetic Customer Service

Im utterly appauled by the customer service offered by Edgar's call centre. I have been dealing with endless issues from Edgars. After having a ***** investigation run on my account I requested a paid in full letter and proof that my account is in fact closed. I have phoned the call centre numerous times and been placed on hold for more than 30 minutes each time. I will definitely not be recommending Edgars to any friends or family.

0
Replies (5)
Edgars
Edgars's reply23 Oct 2017, 11:06
Official

Kindly be advised that the matter has to be sent directly to the accounts team for actioning, as we are unable to pick up the account on our system records. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

Edgars
Edgars's reply23 Oct 2017, 11:06
Official

Kindly be advised that the matter has to be sent directly to the accounts team for actioning, as we are unable to pick up the account on our system records. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

KR
Kelly R's update23 Oct 2017, 11:12
Reviewer Update
I wont be holding my breath for a phone call as I was promised several return phone calls in the past. With regards to phoning the call centre it is a complete waste of time. So many individuals have handled the account they don't know where to start and leave me on hold for over 30 minutes and don't c9me back to me.
KR
Kelly R's update23 Oct 2017, 11:12
Reviewer Update
I wont be holding my breath for a phone call as I was promised several return phone calls in the past. With regards to phoning the call centre it is a complete waste of time. So many individuals have handled the account they don't know where to start and leave me on hold for over 30 minutes and don't come back to me.
Edgars
Edgars's reply23 Oct 2017, 11:15
Official

Kindly be advised that the matter has to be sent directly to the accounts team for actioning, as we are unable to pick up the account on our system records. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,