Pathetic Customer Service

Good day i had contacted Edgars for an account I had fallen behind on . They had referred me to RAT attorneys . I then received a settlement letter with a discount which I paid on 28 Sept 2017. I called the attorneys to advise i have paid up as the letter said and to send me a paid up letter . They then referred me to Edgars again to get the paid up letter . I called Edgars now requesting the letter and was told i need to pay more money . After disputing this the lady said her name is tholakele hlela put me on hold while speaking to attorneys . She then says that the attorneys will take 7 days to clear this balance and i should call back for the letter on the 09/10 . I requested for her to take the e-mail address and send it on the date she said it would be avail . She refused . Call dropped after agreeing to call me back . I cald back to get call ref..The call ref number is ********** 1332. I recieved a itc credit report yesterday i have a default listing for this amount and the default type is bad debt written off . I did explain this to the lady i spoke to . Upon calling back i was told i spoke to Dineo and not tholakele . I did pay the account why am i treated in this manner and why is it Hard to get a paid up letter . I need the default removed . Why do you have to give false names and drop calls . I was never told i was going to have a default on my name and it is written off yet I paid and treated in this way is appalling .I was told by her to JUST CALL BAC****