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Etienne N

1 reviews | Active since Jan 2014

30 Aug 2017, 17:45

Pathetic customer service

We paid the account and requested a paid up letter 3 days ago. To date we have not received a letter. We phoned multiple times and instructed it was urgent. The letter was promised within a couple of minutes. Hours later and we have still not received anything!!

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Replies (3)
Edgars
Edgars's reply31 Aug 2017, 09:33
Official

Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the paid up letter query as yo have not received it yet . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards.

Customer Experience Team

Call Centre: ***

Best regards,

Edgars
Edgars's reply31 Aug 2017, 09:35
Official

Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the paid up letter query as yo have not received it yet . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards.

Customer Experience Team

Call Centre: ***

Best regards,

EN
Etienne N's update31 Aug 2017, 12:31
Reviewer Update
We did phone the accounts department directly, as well as the customer care directly, as well as the store directly. There were nobody left to contact directly, unless you give me the number of the CEO to contact directly. After multiple calls and promises from your accounts department directly that we will receive the letter in 10 minutes time, we now have the letter 24 hours later! Your service is not up to standard and you really do not provide quality service. This has put us in a bad situation whereby a simple explanation like this will not help the situation at all!