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Pragasen M

1 reviews | Active since Sept 2013

22 Dec 2015, 12:17

Pathetic Customer Service

Went into store at 21h00 on 21/12/2015 to purchase deodorant. Cashier gave me about ten till slips after processing, cancelling, processing, cancelling......supervisor was non the better (bad attitude) also went on cancelling and processing. I do not know what to expect on my account. Maybe more debit transactions than credits. When requested for the store manager, I was told that he had gone home. No wonder the service is so pathetic. Eventually get to a manager called Shaun, but he will not come out from his office. I had to shout for him to come out. But to my amazement he was more *********** than his staff (who were having a good old laugh).<br> After 40 years of shopping at Edgars I told my wife that it is time to close our account and never set foot in any Edgars stores ever again. We also advised our children to never shop at Edgars.<br>

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Replies (1)
Edgars
Edgars's reply23 Dec 2015, 10:38
Official
Hello cmunien,

Thank you for raising your apprehensions with us. Please be advised we have referred this query to the credit manager to address. The credit manager will make for certain that the transactions are correct on your account.

Please accept our sincerest apologies for the overall experience. But we assure
you all concerns raised on this query will be addressed accordingly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***