1 reviews | Active since Mar 2010
Pathetic Customer Service
I was looking for a specific blue Signature shirt, there were 5 left in the store and they were on special for R175.<br> The only one I could find in my size was a shirt hanging in the fitting room.<br> <br> When they scanned the shirt it ended up being R229.95. I contested this with the manager Rene and she flatly refused to give me the discounted price BECAUSE THE SYSTEM SAYS IT IS NOT ON SPECIAL!!! It is the exact same shirt as the ones on special!! Just maybe there could be a system error, please think of that in future Rene!<br> <br> I had no choice but to pay the full price. This is unacceptable customer service which I do not take lightly! My edgars account will be closed the end of this month and I will never do business with you again.<br> <br>
Thank you for notifying us of this incident. It is certainly not the type of service that indicates our standards. Please be advised we have referred this query to management to address. We can understand how disappointed you are and for that we sincerely apologise. All concerns raised will be addressed. Please accept our sincerest apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident. It is certainly not the type of service that indicates our standards. Please be advised we have referred this query to management to address. We can understand how disappointed you are and for that we sincerely apologise. All concerns raised will be addressed. Please accept our sincerest apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***