Pathetic customer interaction

I just received a call from a Sophie Selepe at Edgars regarding my account. Before proceeding she then asks me to confirm my details, I understand the need to be compliant with PPI however I also needed to confirm I was speaking to Edgars indeed before blabbing my personal information. A simple question was posed to her “what was the call about exactly in relation to my Edgars account” , because yes I have an Edgars account but what exactly did you need to speak about and the robotic response I received was “I have already discussed , please confirm your D/O/B” , she said this like 5 times. Really Edgars do you not train your staff to listen to your clients?