NS
Ninon S

1 reviews | Active since May 2012

26 May 2017, 11:48

Pathetic Client Services

<p>I ordered a mothers day gift on 09/05 - on Edgars website, it showed that there was stock available for the item I ordered. After two weeks they let me know that there is no stock? And wanted to refund me. I told them that they should get another brand for same prize, and that was the last. Yesterday they called my mom who was supposed to receive the gift??? Why don't they call me - the one who ordered and paid? I just send them an email again - now they say I must call them. NO EDGARS the problem is on your side. You just don't care about your clients. This is really pathetic to say the least. </p>

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Replies (1)
Edgars
Edgars's reply26 May 2017, 12:25
Official

Thank you for bringing this matter to our attention .Please accept our apologies for the frustrations caused to you with the online order.By copy of your mail we have advsied the online team to contact you and provide status of the order that was cancelled.

Reference :

Kind regards

The Edcon Customer Experience Team