Pathetic client service

I went today to pick up my Edgars account card, the ladies at the customer service desk advised me that if I become a club card member I get discount of R900 if I spend R1800 on non sale items, I agreed to join. The wonderful ladies at the Dior counter helped me to get the Dior products I needed. The customer service ladies advised that I should tell the people at the pay point that I just opened my account and joined club card, when I got to the pay point firstly the guy did not know the difference between a rewards card and the account card he asked me just to wait a bit and he ran off then he came back with another gentleman. After sorting that out I advised them that the customer service ladies told me to show the club card and tell them about the R900 discount, firstly they did not even know about it and secondly they said to me go back to customer service to get a voucher. At this point my patience ran out because I have already spend 15 min at the pay point and I have to get back to work. I cancelled the sale and left. You just lost a sale of R 2500 pathetic service. I really feel like closing that account and cancel the membership. You would expect better service from Edgars Sandton City. What a waste of time.