Pathetic cellphone repair service

I took out an iPhone 5c with JetMart in May and on the contract I signed with them it stipulated the phone could be fixed at any of the Edcon stores should I encounter an issue with the phone. 4 months later the phone stopped working, I charged it for 2 days but it does not switch on, it displays a battery with a cable but nothing happens when I charge it. I then took it to my nearest Edgars store and was advised to take it to Jet because it was purchased at Jet and because I was at the Promenade Mall I went to anther store (I went to Edgars Active, JetMart, Edgars) and they all refused to assist because "It was not purchased at that store and I was requested to take it BACK TO WHERE I HAD PURCHASED IT" what in the world in this nonsense, WHY DOES THE CONTRACT STATE IT CAN BE TAKEN ANYWHRE ELSE THEN, and IMAGINE THE INCONVENIENCE OF DRIVING SUCH A DISTANCE TO FIX A PHONE WHEREAS ONE HAS A CLOSER EDCON STORE as stipulated on the CONTRACT BUT NOOOOOOOOOOOOOOOOOOOOOOOOO........I have never been so hurt by customer care departments like this before, none of them bothered looking into the problem or shown any interest in resolving this issue at all.