Pathetic Call Center Service from Edgars /RCS Group

I am writing out of sheer frustration. I have noticed several descrepancies on my Edgars account and with the amounts available on the SMS updates I receive after a purchase. The amounts do no match. I have tried to get through to their call center or RCS call center several times but you just get put on hold. You wait and wait and wait and nobody answers and then the next thing you get asked to rate the agent when no agent actually assisted you. There are services that have been added on my Edgars account that I never subscribed to that I am being billed for and it's impossible to get through to anyone to assist. I am now stuck because I want subscriptions and memberships removed from my account but it's like they make it as hard as possible for you to get through to them so you can continue having to pay for services you don't require. Has anyone else had such a horrid experience with Edgars /RCS Group?