PN
Prenassen N
1 reviews | Active since Oct 2015
09 Oct 2015, 07:03
Pathetic and arrogant attitude
Good Day<br> <br> I was standing in line for quite a while to pay for my items. Was totally ignored by the only teller behind the counter who was having a personal and very cheerful conversation with two of her colleagues. I intervened to inform that I would like to pay for my items and she choose to continue ignoring me and turn her face the other way. This was brought to the attention of the floor manager who in turn told me that I was the rude one. <br> <br> Something needs to be done about the putrid customer service demonstrated at this store. I have never experienced such insolence at Woolworths, Truworths or Stuttafords during any of my shopping experiences.<br> <br> Thanks<br>
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Edgars's replyOfficial
09 Oct 2015, 14:13Hello Pren108,
Thank you for notifying us of the lapse in service. Customers are the life blood of this organisation and if one is not satisfied then that is a concern that needs to be addressed accordingly. It is feedback from customers like you that helps us to improve. Please note the store manager was notified as that is not the type of service that indicates our standards. The store manager will reprimand the consultants and follow internal disciplinary procedure. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of the lapse in service. Customers are the life blood of this organisation and if one is not satisfied then that is a concern that needs to be addressed accordingly. It is feedback from customers like you that helps us to improve. Please note the store manager was notified as that is not the type of service that indicates our standards. The store manager will reprimand the consultants and follow internal disciplinary procedure. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply09 Oct 2015, 14:13
Official
Hello Pren108,
Thank you for notifying us of the lapse in service. Customers are the life blood of this organisation and if one is not satisfied then that is a concern that needs to be addressed accordingly. It is feedback from customers like you that helps us to improve. Please note the store manager was notified as that is not the type of service that indicates our standards. The store manager will reprimand the consultants and follow internal disciplinary procedure. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of the lapse in service. Customers are the life blood of this organisation and if one is not satisfied then that is a concern that needs to be addressed accordingly. It is feedback from customers like you that helps us to improve. Please note the store manager was notified as that is not the type of service that indicates our standards. The store manager will reprimand the consultants and follow internal disciplinary procedure. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***