Pathetic after sales service!

I bought a phone cash from the edgars mobile store at liberty midlands mall in July this year. i took it back on the 12/10/15 because the camera and loud speaker stopped working and was told it would take 2 weeks to repair but if they don't have spares it would take longer. With no feedback from the store i called on the 24/10/15 to find out whats going on the sales rep didn't know but assured me he would follow up and get back to me on Monday 26/10/15. with no news from him i called the repair center to follow up on my own and the jhb branch said it was leaving to durban that day. another two weeks later on the 11/11/15 i still didn't receive a call from the store so i called them and he told me it was in durban it would take 48hrs to get back to pmb, today the 14/11/15 i still haven't received ant information.all in all its been 5 weeks already. its as if they don't care,i for a fact know they don't do follow ups on the progress of repairs and that the sales person is a ****. its actually quite insulting. i shall also be closing my account with edgars.