Pathetic accounts department

Pathetic accounts department. Firstly I had to return twice to return goods as they were changing systems (this I understood as they were moving their accounts to RCI, but with a baby in the house its not a small feat finding a babysitter while I go to town).

On the 29th September I returned goods. It took 2 cashiers 10 minutes to credit 4/5 items. So this was my first problem, the staff were not properly trained to work on the new system.

This credit does not show on my account, despite my name and ID number and account number showing on my slip. On 16 November I sent the slip to the accounts department to have the problem rectified. I received no response. I sent my query again on 3 December. A few days later my query for forwarded to someone else to resolve, but so far I have received ZERO feedback. What I HAVE received is numerous smses to pay my account, and a letter stating that I am now officially behind.

I have not made a payment due to the face that my installment is currently more than my actual amount due and I want this rectified so /i can settle the account.

This is adversely affecting my credit score, and the lack of response is unacceptable.