Pathetic accounts department

Hi I have made contact with Edgars in connection with my account. There was a payment that reflected that i have not made and also airtime going off on my account every month that i have not bought. OTA prepaid which i was confirm from Edgars is airtime voucher. When i queried about this with the accounts department i was advise to contact this number ( ********** 211) which does not work btw. Therefore i send an email and was referred to contact ********** and until now still have not received any feedback in regards to my deductions on my account. Edgars is quickly to block your account when payment is not being made but when you query anything on the statement you need to justify yourself.

I want proof of my signature of the airtime i supposedly bought? I want to know which branch it is from? I want to know why does it take so long for anyone to contact me?

One thing i have picked up is the following it happens every month on the 28th.This has been happening since Dec 17- till present. So far R7235.03 deductions of my account and counting. This is ***** being committed on my account.