Pathetic account management and customer service(Account number: ***)

Item: Edgars
Rating: 1
Author: Riaan L

<p>On Sunday I was humiliated in front of other customers due to the fact that my last payment on my account on 02/08/2016, is not reflecting on their system. According to Edgars my account is now overdue which it is not. I have proof of each and every EFT payment that was made each and every month. I am now also being harassed via SMS and e-mail for payment, BUT I AM NOT IN ARREARS. </p>

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Replies (1)

Edgars's replyOfficial

14 Sept 2016, 13:45

Thank you for making contact with us regarding your account .Our records shows that the account is not in arrears as of today.
We apologise for any for any inconvenience caused to you.

Reference Number: ***/GO

Kind regards,

Edcon Customer Experience
***

Edgars's reply14 Sept 2016, 13:45

Official

Thank you for making contact with us regarding your account .Our records shows that the account is not in arrears as of today.
We apologise for any for any inconvenience caused to you.

Reference Number: ***/GO

Kind regards,

Edcon Customer Experience
***