PATHETIC!!

<p>Went to Edgars in Greenstone mall on 14 July 2017 to open a account with them. Gave all my information (3 Months payslips, ID and all other personal information as well as my husbands information) and was told that I will receive a SMS to let me know if my account has been approved. On 15 July 2017 early the morning I received a phone call from Edgars account department on our home number (not my cellphone number). The lady said I have to go in to a Edgars store and take my 3 months bank statements in as well. I went on to Edgars in Greenstone Mall again later that morning. When I got there they phoned the account department (The lady behind the desk erote done my ID wrong and only relized it 15 min after the person from accounts said they cant find my application) and I was told that they dont know why they told me to come in with my statement they dont need it. They told me the lady at the accounts department said I must wait about 30min then they will SMS me and let me know if my acvount is approved. I left the store empty handed AGAIN! Later that day my husband phoned to find out what is going on. The accounts department told my husband he must phone the store to clarify why we have not received a SMS because on the accounts department everything is approved. He phoned the store and they said the account is pen**** on the system but it will be approved and a sms will be sent to my cellphone number. On 18 July 2017 a woman called Mary phoned my husband on his cellphone (ONCE AGAIN NOT MINE) and told my husband that the made a mix up with my thank you card and my new account but eveeything is sorted out now I can go and collect my card at the store. On 18 July me and my husband went to edegars Greenstone Mall again to pick up my card. When we got there they said sorry your account has been declined there is nothing we can do for you. My husband then told the lady behind the counter the whole story and we then phoned the New accounts department. They also said sorry the account has been declined there is nothing they can do. The lafy Phule behind the counter said there is nothing on the system saying anyone phoned me or my husband at anytime so they cant prove that what we are saying is true and that as far as they know no one phoned us and we simply dont want to accept that the account has been declined. We must re apply in 6 weeks if we want. Obviously the service is pathetic and everyone just assumed we were lying. My question is if no one phoned us from Edgars who phoned us and how did they have all my personal details at hand? This would then mean Edgars gave my personal details to someone els. This is totally unacceptable and I demand a explination!?!</p>