JN
Justin N
1 reviews | Active since Sept 2015
26 Nov 2015, 10:01
Pathetic
Such horrible service i dont know if i should be upset or laugh, after logging my complaint i received a response saying that the matter has been escalated and will be sorted out soon this was on the 17-11-2015. TO DATE I HAVE HAD NO UPDATE, NO FEEDBACK AND FRANKLY IM REALLY GETTING ****ED OFF WITH THE TREATMENT I AM GETTING. Make sure that this is sorted out by Friday the 27-11-2015. i will be taking this further. Im really disgusted seeing Edgars is such a big company and their service department is so useless.
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Replies (1)
Edgars's replyOfficial
27 Nov 2015, 12:46Hello JustinNico,
It is with great displeasure to hear of the overall experience. Please note we have notified the remittance department of the urgency of this matter. We apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. Please note we have notified the remittance department of the urgency of this matter. We apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply27 Nov 2015, 12:46
Official
Hello JustinNico,
It is with great displeasure to hear of the overall experience. Please note we have notified the remittance department of the urgency of this matter. We apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. Please note we have notified the remittance department of the urgency of this matter. We apologise for the overall experience. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,