1 reviews | Active since Feb 2014
Pathetic
good day, so I seem to have on going issues with Edgar's. I cancelled an online order on the 20/07/2015. I was promised a refund within 72 hours. Nothing was done about that so I phones a again, only to get told the same thing. I phoned again on Friday and was told it would be sorted by Monday and that id receive a receipt stating that id been refunded. it is now Thursday and I am still waiting. They cut me off when I phoned on Tuesday so I sent and email to the accounts department and I still have not received any feedback. Honestly I'm sick of Edgar's customer service, its beyond pathetic. I would like this matter sorted out immediately, I'm tired of empty promises and apologies. The amount of R350.90 must be refunded onto my thank you card and removed from my statement. Thanks.
We would like to apologise for the lapse in service, please be advised the Red Square online team has credited your account. We understand that this matter has been prolonging and the inconvenience we have caused you. However, we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
We would like to apologise for the lapse in service, please be advised the Red Square online team has credited your account. We understand that this matter has been prolonging and the inconvenience we have caused you. However, we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,