Pathetic!

Having had an account with EDGARS for close on 20 years - paying myself via EFT. Decided to change to Debit Order. Went to Sandton branch, had to contact the call center, setup debit order over the phone. Debit order was to late for June but setup to go off in July. Letter received in post to confirm debit order setup. Finalised. So I thought. I now receive a call from collections saying I need to pay an outstanding amount - I was not aware I was behind on my account. Also confirms no debit order setup and I need to go to a store to remedy. Not on your life. Checked with her supervisor and debit order is setup to go off on the 4th August. It is to go off the 25th. Only the required installment will go off. Awesome way to start a Thursday - incompetence delux!<br> Now I know why the account was never on debit order. My Fiance has had the exact same experience as we both switched to debit order, at the same Sandton branch, on the same day.