Pathethic Service Delivery

I was previously a client of Edgars. I made my LAST payment on 29th January 2019. i have forwarded the proof of payment in 2019 to obtain a settlement letter/clearance certificate but to NO avail i did not get a response.

On 09th april 2019 i forwarded the email to edg*******, which also a DEAD END!!!!!

On 19th March 2021 i forwarded the very same email to edg******* of which they responded that "We regret to inform you that the customers account is not on our file. Please contact Nimble group at *** or email ***"

i then emailed "Nimble Group" the acoount details together with the proof of payment of which that was also a DEAD END!!!

i am battling to obtain a simple Clearance Certificate which is taking me 03 YEARS to get!!!! this is RIDICULOUS