Pathertic service from edgars

Around 5 weeks ago I made an online purchase,delivery time was estimated at 3 weeks from date of purchase due to the volumes of online purchases during the lockdown. I have called the call Centre a number of times asking when will I receive my order,the consultants kept saying by the end of the week. 3 weeks in i called In once again and was told from the 20 odd items I purchased only 3 items are available. I asked to send me the items they have and refund me the rest. Up to date I am still waiting for someone to call me to sort out my refund. I have been sent from pillar to post and it’s very aggravating. I have given birth during the lockdown and majority of items purchased were baby items that I so desperately needed. Now,all I want is my money back. What poor poor service from edgars