Passing the buck

Have placed a call out with Edgars Home Assistance many times over the past years and the plumbers contracted had always arrived with the tools as well as the machines to unblock drains. Today is the first time that the plumber had arrived without the machine and was slapped with a fee to use it. Not only that , the time to go back to the office and collect and return would be a couple of hours. From my understanding, a plumber within a given radius of my premises would respond....it was certainly not necessary to someone out who was more than 30km away.....

Further to this, the Plumber was rude as well as demanding when saying that we have pay them.

Called the Edgars Call Centre again and explained to them that with all of the previous call outs , there was not once a problem........ the plumbers arrived with the tools, including machinery and got the job done in 30mins or less.

Now all of a sudden this changes and there is a fee to pay....really not impressed.