Partner Protect Policy

<p>In December 2016 my husband app**** for a Edgars account online , on the online portal there was a option to choose Partner Protect which would cover us in the event that I should be retrenched , wedid research on the internet about the product and decided to take it up as it was described on the internet that it would cover us with immediate effect . He also took out the VIP club card membership .</p> <p> </p> <p>In February 2016 the unthinkable happened and I was retrenched from my employment as a team leader at my company , For February and March my husband continued paying his account in full . There after we calledon Edgars CapeGate to enquire about the policy .When we asked the Financial Product Consultant at Edgars if we could claim he had no idea if we could he did not really know the terms and condidtions of the product either . He put us through to the client services line who advised that there is a 12 month waiting period for this policy to be effective . When we asked the financial product consultant to follow up on this as wehad no knowledge of a 12 month waiting period he advised that he would refer the matter and call us back the next day ,we never received a call .</p> <p> </p> <p>On Sunday 30 April 2017 wewent back to the Edgars Cape Gate branch to enquire about this and was helped by someone else whoalso had no idea what the policy entailed . She put my husband on the line with client services again who advised that we only took up the policy in April 2017 and that we could not claim . What absolute ******* !!!!!</p> <p> </p> <p>First of all when we app**** for the account online and it was approved we were told to go into the store to pick up the card , no one from Edgars ever explained anything about this policy to us , secondly if we app**** for the account in December 2016 why is the policy not active ,who didnt do their work and why are the staffat the client services call centre not informed about how the policy works ?</p> <p> </p> <p>I am giving Edgars the oppertunity to call my husband and sort this out , because I am very ready to take this to the media ,you offer all types of protection polies and when it comes to a point that you have to payout then this is the excuses we have to listern to .</p> <p> </p> <p>My husbands account number : ********** ********** 91</p> <p>cell phone number : ********** 635</p> <p>id number : ********** 208083</p>