PARENT FUNERAL INSURANCE at R80.66

I had this account for 28 years now. ACC NR: ********** ********** 58046 My mom passed away on the 1st of October 2017. Now they tell me my account is closed because of bad payment, but they never ever communicated that to me. they even send me massages on the phone and my latest account even stats that i have credit to come and buy. They state that i have R4568.00 available. They are *****ing my money and are *******. They are in breach of contract and i want my funeral cover reinstated and my mothers amount paid out asap.