Paid up my account but ITC not updated or removed

I paid up my edgars account and I was promised that it will be removed from ITC But even now the account is still there and showing that it is still active, I was promised that it will be updated, now its November I dnt know What they will say if I paid or not because I am not going to pay any amount because the account is paid up now. Please help me I want them to remove my account , That account has also been there for over two years It should be removed by now, It is removed on Transunion and not on Experian.