yL
yvette L
1 reviews | Active since Apr 2015
01 Apr 2015, 12:30
paid up letter - credit bureau update
I have called the customer service department to request a paid up letter on my account - the details are still on the credit bureau and I have not received a paid up letter. (my account has been settled in full) They advised me that it would take 48 hours.
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Edgars's replyOfficial
01 Apr 2015, 13:30Hello ylotter,
Thank you for your query. We do apologise for the inconvenience caused. Kindly be advised that we have forwarded your request for a paid up letter to our accounts department to assist with.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your patience and understanding
Kind Regards
The Customer Experience Team
***
Thank you for your query. We do apologise for the inconvenience caused. Kindly be advised that we have forwarded your request for a paid up letter to our accounts department to assist with.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your patience and understanding
Kind Regards
The Customer Experience Team
***
Edgars's reply01 Apr 2015, 13:30
Official
Hello ylotter,
Thank you for your query. We do apologise for the inconvenience caused. Kindly be advised that we have forwarded your request for a paid up letter to our accounts department to assist with.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your patience and understanding
Kind Regards
The Customer Experience Team
***
Thank you for your query. We do apologise for the inconvenience caused. Kindly be advised that we have forwarded your request for a paid up letter to our accounts department to assist with.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your patience and understanding
Kind Regards
The Customer Experience Team
***