1 reviews | Active since Sept 2013
paid up letter awaiting
Edgars handed me over to ITC busines administrators. I then arranged for a settlement. I honoured my payment arrangement and Lorna Goslett said the I would get the paid up letter with 10 working days after payment was made. Payment was made on the 19th of December and I called in January, I was told it would be available end of January. End of January, I called I was then told that it is still not ready. I then called again on the 10th of February and Sibusiso said its still not available. The thing is when they want their monies they can attend to your calls promptly but as soon as they what something from you then they you get sent from one person to the next which is totally not fair. Now Lorna is just not available how long will I still have to wait to get the paid up letter.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our attempts to contact you on the alternative number provided to us, have been unsuccessful.
Please note that TRC where your account is held have advised that they have requested for the reversal of the funds still reflecting on your account, as we are unable to assist with the paid up letter whilst the account is reflecting a balance.
Once this has been done, we will forward your paid up letter urgently.
The reference for your query is as follows; ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our attempts to contact you on the alternative number provided to us, have been unsuccessful.
Please note that TRC where your account is held have advised that they have requested for the reversal of the funds still reflecting on your account, as we are unable to assist with the paid up letter whilst the account is reflecting a balance.
Once this has been done, we will forward your paid up letter urgently.
The reference for your query is as follows; ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team.