JG
Janice G
1 reviews | Active since Feb 2015
19 Oct 2015, 12:57
PAID UP LETTER
Previous hellopeter report reference number:***/GO. I am still awaiting for my paid up letter from Edgars and paid updated at all Credit bureaus as I was wrongfully listed for 'bad debt written off' when indeed I did make payment and can prove it. I was now told I will have to wait another 4 weeks for my paid up letter??????What's the hassle, if I don't pay its a problem and if I do pay its still a problem. please send me paid up letter and clearance for ITC. I will lodge a dispute against the default listing if its not sorted out.
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Edgars's replyOfficial
21 Oct 2015, 10:51Hello janice1005,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to the accounts department to assist with.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to the accounts department to assist with.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Edgars's reply21 Oct 2015, 10:51
Official
Hello janice1005,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to the accounts department to assist with.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to the accounts department to assist with.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***