TT
Taryn T
1 reviews | Active since Aug 2015
27 Aug 2015, 15:34
Paid up letter
I settled my Edgars account a year ago and I have not received a Paid Up Letter from Edgars and I also requested that they close the account but the account is still open. <br> <br> I am very angry and disappointed by this. This is pure ***********.... I went to Edgars today and still did not help with this regard. <br> <br> I need this matter sorted out immediately.
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Edgars's replyOfficial
31 Aug 2015, 17:41Hello Skylar1,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded a request to the accounts department to assist with forwarding your paid up letter.
Please also note that your account has been closed as of the 27/08/2015 as per your request.
The reference is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded a request to the accounts department to assist with forwarding your paid up letter.
Please also note that your account has been closed as of the 27/08/2015 as per your request.
The reference is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***
Edgars's reply31 Aug 2015, 17:41
Official
Hello Skylar1,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded a request to the accounts department to assist with forwarding your paid up letter.
Please also note that your account has been closed as of the 27/08/2015 as per your request.
The reference is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded a request to the accounts department to assist with forwarding your paid up letter.
Please also note that your account has been closed as of the 27/08/2015 as per your request.
The reference is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***