DS
DAVID S
1 reviews | Active since Feb 2015
20 Feb 2015, 11:37
Paid up letter
I had a debt with edgars, where I made an arrangement with their lawyers to settle the account. After the payment I made, settling the account, it still reflects on edcon's system that I have a debt. I have been taken from pillar to post awaiting my paid up letter. Every time I call the edcons call centre I'm transferred from one call to the next then getting cut off from their side.
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Edgars's replyOfficial
23 Feb 2015, 13:39Hello Zorrod,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We can understand the frustration this experience has caused you. We have therefore contacted R&T attorneys where your account was held and was advised that the balance still reflecting on your account, has been forwarded for a reversal. After which we will then be able to forward you the requested paid up letter.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We can understand the frustration this experience has caused you. We have therefore contacted R&T attorneys where your account was held and was advised that the balance still reflecting on your account, has been forwarded for a reversal. After which we will then be able to forward you the requested paid up letter.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Edgars's reply23 Feb 2015, 13:39
Official
Hello Zorrod,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We can understand the frustration this experience has caused you. We have therefore contacted R&T attorneys where your account was held and was advised that the balance still reflecting on your account, has been forwarded for a reversal. After which we will then be able to forward you the requested paid up letter.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We can understand the frustration this experience has caused you. We have therefore contacted R&T attorneys where your account was held and was advised that the balance still reflecting on your account, has been forwarded for a reversal. After which we will then be able to forward you the requested paid up letter.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***