Paid Up Accounts in-store but not reflecting

I paid-up my and my husband's accounts in-store at the East Rand Mall on the 8th of June, the receipt reflects as zero balance. I received a sms on the 10th telling me that I haven't paid my account yet. I went to a store in Rustenburg for assistance. A call was logged with promises from head office. I went back to Edgars East Rand Mall on the 15th, the payment still doesn't reflect. Another call was made to Edcon H/O, the slips was copied and faxed through. Today is the 20th, still no luck. Where is my money? It is almost R11 000 that is not reflecting. I demand answers. The money did definitely deduct from my account and to draw a statement will cost me R30. Who will pay that?