Paid-up account in June 2014 not updated on ITC

My Edgars account number:*** was paid up on 28/06/2014 through the discount option I chose offered by VVM attorneys. Since then I have been struggling to get a paid up and closed account letter from both Edcon and VVN attorneys which has resulted in my being listed at ITC as abad payer or poor payment profile. I have been to the Edgards store at Church street who called VVM attorneys on my behalf to enquire about the account and Thato from VVM told me som eone from their law firm will contact me on Monday and that never happended. I called VVM attorneys to enquire about the account and spoke to Mutshinyalo (supervisor) who told me she has refered my account to Edcon rep who will contact me. I then dealt with Dudu from VVM attorneys who also said she has referred this to Edcon to resolve and will revert back to me. I told both her and Mutshinyalo that it is totally unacceptable that an account that should have been closed in 2014 is still not closed and I get to be penalised for it from ITC perspective.<br> I asked Dudu and Mutshunyalo (VVM attorneys) to send me details of their Edcon rep so I can engage them that too has been in vain. Please HELP ME as I am desperate!!